At Soli Deo Gloria, we strive to provide you with high-quality clothing and exceptional service. If you are not completely satisfied with your purchase, we are happy to assist you with returns and exchanges in accordance with our Return Policy.
Please read the following policy carefully. By purchasing from our Website [insert website URL], you agree to the terms outlined below.
1. Return Eligibility
We want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your order, you may return items under the following conditions:
- The item must be returned within 30 days from the date of delivery.
- The item must be unused, unworn, and in its original condition with all tags, labels, and packaging intact.
- Items marked as “final sale” or “non-returnable” (such as underwear, swimwear, or custom-made items) cannot be returned or exchanged.
- Shoes must be returned in their original, undamaged packaging.
- Items returned with signs of wear or damage (including makeup stains, perfume odors, or signs of washing) will not be accepted for return.
2. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Reach out to our customer service team at [Your Email Address] or [Your Phone Number] to request a return authorization. Please include your order number and the reason for the return.
- Prepare the Return: Pack the item securely in its original packaging (if possible) to prevent damage during shipping. Include the original receipt or proof of purchase with the return.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. For your protection, we recommend using a trackable shipping service and obtaining proof of return.
- Return Confirmation: Once we receive your return, we will inspect the item and notify you via email of the approval or rejection of your return. If your return is approved, we will process the refund or exchange.
3. Refunds
- If your return is accepted, we will issue a refund to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
- Refunds typically take [5-7 business days] to be processed after the return is received. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
4. Exchanges
If you wish to exchange an item for a different size or color, please contact us at [Your Email Address] or [Your Phone Number]. We will guide you through the exchange process. Exchanges are subject to product availability.
- If the item you wish to exchange is out of stock, we will offer you a refund or a store credit for the amount of the returned item.
- You will be responsible for the shipping costs of sending the item back to us, and we will cover the cost of sending the new item to you.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, we apologize for the inconvenience. Please contact us within 7 days of receiving the item to arrange for a free return and full refund or exchange. In such cases, we will cover the cost of return shipping.
To initiate a return for a defective or incorrect item:
- Provide photos of the defective or incorrect item along with your order number to our customer service team.
- Once verified, we will arrange for a prepaid return label for you.
6. International Returns
For international orders, please note the following:
- Customers are responsible for the return shipping costs, including any customs fees or taxes that may apply.
- Returns must meet the same criteria as outlined in our domestic return policy.
7. Contact Us
If you have any questions or need assistance with a return, please feel free to contact us at:
Soli Deo Gloria
Email: contact@solideogloria.pt
Phone: 966753867
We appreciate your understanding and cooperation, and we’re here to ensure that your shopping experience with us is as smooth and enjoyable as possible.